Define the offer
Document eligible products, purchase dates, participating retailers, reward values and claim limits. Explain the claim window in language participants can understand.
Test the claim journey
Check the form on mobile, confirm required evidence and review a sample of receipt submissions. Define how exceptions will be reviewed and how customers will be kept informed.
Confirm fulfilment and reporting
Agree the reward delivery process, card conditions, funding requirements and campaign reporting. Document the treatment of unused funds as part of the reward program terms.